How do I get started?

Start by reviewing the service pages to find the service that best fits your needs. Once you’re ready, complete the Intake Form and upload any required materials.

All service requests must be submitted through the intake form.

When do I pay for services?

Payment is required before work begins. Pricing and turnaround time are confirmed after your intake submission and before the project starts. You will receive an email with confirmation details and payment information.

When does work begin?

Work does not begin until:

• The project scope is confirmed, and

• Payment has been received

How long does it take to complete a project?

Turnaround times vary depending on the service, project complexity, and current workload. Estimated timelines are provided during project confirmation. Rush service may be available for an additional fee, depending on the service.

Does SCT guarantee outcomes or results?

No. SCT Pro Services does not guarantee grades, approvals, job offers, responses, or outcomes of any kind. Services focus on editing, formatting, organization, preparation, and support only.

What file formats will I receive?

Deliverables are provided in standard, editable formats appropriate for the service (such as Word, Excel, PowerPoint, or PDF), unless otherwise agreed upon during project confirmation.

Does SCT create original content or complete assignments?

No. Clients are responsible for providing original content and direction. SCT Pro Services provides editing, formatting, organization, and refinement support only and does not complete assignments or create original work on behalf of clients. 

Do you keep my information private?

Yes. We respect client privacy and handle all documents and information with care and discretion. Client materials are used solely for the purpose of completing the requested service.

Can I request changes after delivery?

Revisions are included as outlined in the confirmed project scope. Requests outside the original scope or changes that alter the original project direction may require additional fees.